Refund policy
Return & Refund Policy
Thank you for shopping with The Busy Mama Shop.
Because many of our products are shipped directly from our suppliers, we only accept returns or refunds under the following circumstances:
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will review the issue and work to provide a replacement or refund when appropriate.
Returns
Items must be unused and in their original condition and packaging to be eligible for return approval.
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Non-Returnable Items
We do not accept returns for:
- Items that have been used
- Personalized or customized products
- Items marked as final sale
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Questions
For any questions regarding returns or refunds, please contact: